Privacy Policy
VIP Smart Homes, Inc. ("VIP Smart Homes," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our clients and prospective clients. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it private. By contacting us or using our services, you agree to the practices described here.
Information We Collect
We collect only the information needed to provide and support our smart home, audio video, networking, lighting, shading, and security integration services. This may include:
- Contact details such as your name, email address, phone number, and service address.
- Project information you share with us, including system requirements, equipment preferences, and site details.
- Communication records from phone calls, text messages, and emails you exchange with us.
- Basic website usage data collected automatically through standard web analytics.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes, proposals, and consultations.
- Design, install, service, and support your smart home and integration systems.
- Communicate with you directly about your projects, appointments, and service requests.
- Send service related text messages when you have given consent (see SMS section below).
- Maintain accurate business and warranty records.
We Do Not Sell or Share Your Information.
VIP Smart Homes does not sell or share consumer personal information (including phone numbers) with third parties or affiliates for marketing or lead generation purposes.
VIP Smart Homes does not sell, rent, lease, or trade your personal information. We do not share consumer personal information, including phone numbers, with third parties or affiliates for their own marketing or lead generation purposes.
Information collected in connection with SMS or text messaging consent, including mobile phone numbers, is never shared with third parties or affiliates for marketing or lead generation purposes under any circumstances. No mobile information is sold or shared with any third party for any reason other than as described in this policy.
The only time we share limited information is when it is strictly necessary to deliver our services to you (for example, a manufacturer warranty registration on equipment we install on your behalf), or when we are required to do so by law. In those cases we share only what is necessary and only with parties who are obligated to protect it.
SMS and Text Messaging
When you provide consent, VIP Smart Homes may send you service related text messages tied to your projects, appointments, and support requests. These are one on one communications, and we never send mass or bulk marketing texts.
- Message frequency varies based on your active projects and requests.
- Message and data rates may apply, depending on your mobile carrier and plan.
- You can opt out at any time by replying STOP to any message.
- You can request more information by replying HELP.
- Mobile phone numbers and SMS consent data are not shared with any third party or affiliate for marketing or lead generation.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. While no system can be guaranteed to be perfectly secure, we limit access to your information to those who need it to serve you.
Cookies and Website Analytics
Our website may use cookies and standard analytics tools to understand how visitors use the site and to improve the experience. You can control or disable cookies through your browser settings. This data is not used to identify you personally and is not sold or shared for marketing.
Your Choices and Rights
You may contact us at any time to review, update, or request deletion of the personal information we hold about you, or to ask a question about how your information is handled. We will respond to reasonable requests in accordance with applicable law.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of our services after an update indicates your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
VIP Smart Homes, Inc.
Sammamish, Washington
Phone: 425-43-SMART
Use our contact form to send us a message.